Terms of Service

Luna Nella Terms of Service

Effective Date: January 1, 2023

Welcome to Luna Nella! We are delighted to have you as a valued customer. Please carefully read and understand these Terms of Service ("Terms") before using our website or purchasing any products from us. By accessing or using our website and/or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and making any purchases.

  1. Use of the Website:

    • You must be at least 18 years old to use our website or make purchases.
    • You agree to use the website for lawful purposes and not to violate any applicable laws or regulations.
    • You are responsible for maintaining the confidentiality of your account and password.
  2. Product Information:

    • We strive to provide accurate and detailed product information on our website. However, we do not guarantee that all product descriptions, images, or prices are error-free. We reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.
  3. Pricing and Payment:

    • All prices displayed on our website are in United States Dollar and are exclusive of applicable taxes, duties, or shipping charges unless otherwise stated.
    • We accept various payment methods as indicated on our website. By providing your payment information, you represent that you have the authority to use the chosen payment method.
  4. Order Acceptance and Cancellation:

    • Placement of an order on our website does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason at any time.
    • In the event of order cancellation, we will issue a refund using the original payment method.
  5. Shipping and Delivery:

    • We strive to process and ship orders promptly, but delivery times may vary depending on your location and the shipping method selected.
    • We are not responsible for delays or issues caused by third-party shipping carriers.
  6. Returns and Exchanges:

    • We offer returns and exchanges within 14 days of the delivery date for unworn and undamaged items. Please review our separate Return Policy for more details.
  7. Intellectual Property:

    • All intellectual property rights, including trademarks, copyrights, and designs, related to Luna Nella products and brand remain the property of Luna Nella.
    • You may not use our trademarks or any copyrighted material without our prior written consent.
  8. Privacy Policy:

    • Your privacy is essential to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
  9. Indemnification:

    • You agree to indemnify and hold Luna Nella, its affiliates, employees, and agents harmless from any claims, losses, liabilities, or expenses arising out of your use of our website, products, or violation of these Terms.
  10. Limitation of Liability:

    • Luna Nella shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.
  11. Modification of Terms:

    • Luna Nella reserves the right to modify or update these Terms at any time. Any changes will be effective upon posting on the website.
  12. Governing Law and Jurisdiction:

    • These Terms shall be governed by and construed in accordance with the laws of The United States. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts in The United States.

Thank you for choosing Luna Nella. We hope you enjoy your shopping experience with us! If you have any questions or concerns, please don't hesitate to contact our customer support team. Happy shopping!