Luna Nella Women's Clothing Brand - Shipping Policy
1. Shipping Options and Timeframes: We offer the following shipping options for our customers:
Standard Shipping: Delivery typically takes 5 to 7 business days within the continental United States. For international orders, shipping times may vary depending on the destination, usually ranging from 7 to 14 business days.
Express Shipping: For customers who need their orders faster, we provide an express shipping option that ensures delivery within 2 to 4 business days for domestic orders. International express shipping may take 4 to 7 business days.
2. Order Processing Time: Once an order is placed, please allow 1 to 2 business days for order processing and packaging. During peak seasons or promotions, processing times may be slightly extended.
3. Tracking Information: As soon as your order is shipped, we will send you a confirmation email with tracking information. You can use this information to track your package's journey until it reaches your doorstep.
4. Shipping Charges: Shipping costs will be calculated at checkout based on the shipping method, destination, and order weight. We may offer free standard shipping on domestic orders over a certain purchase amount or during special promotional periods.
5. International Shipping: Luna Nella proudly offers international shipping to many countries. Please note that customers are responsible for any customs duties, taxes, or fees imposed by their respective countries.
6. Order Tracking and Support: If you have any questions or concerns about your order's status or tracking information, our customer support team is here to assist you. You can reach out to us through email, phone, or live chat during our business hours.
7. Address Accuracy: To ensure the successful delivery of your order, please make sure to provide accurate and complete shipping information. Luna Nella is not responsible for any delays or delivery issues caused by incorrect addresses provided by the customer.
8. Lost or Stolen Packages: In the unfortunate event that your package is lost or stolen during transit, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and assist you in getting a replacement or a refund.
9. Multiple Shipments: If your order includes multiple items, there is a possibility that they might be shipped separately to expedite the delivery process. In such cases, you will receive separate tracking numbers for each shipment.
10. Holiday Shipping: During peak holiday seasons, such as Christmas or Black Friday, shipping times may experience delays due to the high volume of orders. We encourage customers to place their orders early to ensure timely delivery.
Please note that this shipping policy is subject to change, and any modifications will be updated on our website. At Luna Nella, we strive to provide the best shipping experience possible and deliver your purchases in a timely and secure manner. Thank you for choosing Luna Nella for your women's clothing needs!